Returns, Exchanges and Refunds

Returns, Exchanges & Refunds

At FlexSuits, your satisfaction is our priority. If you need to return or exchange an item, simply contact our team to get started.

Return Guidelines

  • All returns must be approved before being sent back
  • A 15% restocking fee applies, plus the original shipping cost
  • Requests must be made within 7 days of delivery
  • Items must be returned unused, in original condition and packaging
  • Shipping charges are non-refundable, unless the item is defective or there was an error on our end

Exchanges & Refunds

  • You can request an exchange or refund within 30 days of receiving your order
  • Refunds are issued to the original payment method
  • Once your return is received, refunds are typically processed within 7 business days

Order Cancellations

  • Orders can be canceled before they are shipped
  • If already shipped, you’ll need to follow the standard return process

Damaged, Missing, or Incorrect Items

  • Report any issues within 48 hours of delivery so we can resolve them quickly

Important Notes

  • Returns must arrive back within 30 days of delivery
  • Items must be in original condition with packaging
  • A Return Merchandise Authorization (RMA) is required
  • Processing for returns or exchanges usually takes 1–3 business days

 

Returns & exchanges

At FlexSuits, we want you to be happy with your purchase. If for any reason you need to return or exchange an item, please email us at contact@flexsuits.com for instructions.

 

Return Conditions:

  • All returns require authorization from us.
  • Restocking Fee: Please note that a 15% restocking fee applies to all returns + Original sent shipping cost ( between $10-$20)
  • Returns must be requested within 7 days of receiving your order.Items must be returned in their original condition
  • Shipping and handling charges are non-refundable, except for defective items or errors on our part.

 

  • Exchanges and Refunds:
  • Exchanges or refunds can be made within 30 days of receiving your order.
  • Refunds will be credited back to the original payment method within 7 business days of receiving the returned merchandise.
  • Items purchased with a credit card will be refunded to the same card.

Cancellation of Orders:

  • To cancel an order, email us at contact@flexsuits.com before the order is shipped.
  • If the order has already been shipped, you can request a return authorization following our standard return policy.

Missing, Damaged, or Incorrect Orders:

  • Contact us within 48 hours if your order is missing, damaged, or incorrect.

Important Notice:

  • Returns must be received within 30 days of receiving the items.
  • A restocking fee may apply to returns.
  • We only accept items in their original condition and packaging.
  • Returns or exchanges require a return merchandise authorization (RMA) number.
  • Please allow 1-3 days for processing returns or exchanges.